Bridges to Wellness

2229946 Alberta LTD/Bridges to Wellness Complaints Policy  

Bridges to Wellness aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with the organisation.

If you are not happy with Bridges to Wellness please tell us If you are unhappy about any Bridges to Wellness’s service, please speak to the relevant staff member, manager.

If you are unhappy with an individual at Bridges to Wellness sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to the staff member's manager.

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.

Making a written complaint

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Manager (If your complaint is about the Manager), please write to the owner.

All written complaints will be logged. You will receive a written acknowledgement within five working days.

The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

If after we have responded you are not satisfied, please write to the Owner who will report the matter to the next meeting of the Trustees, which will decide on any further steps to resolve the situation.

Finally, please also let us know if you are happy with Bridges to Wellness services.